- Customer Service
TERMS & CONDITIONS
All orders for goods (the “Goods”) to be supplied by Bike Pure as the case may be (hereinafter referred to as the “Company”) are subject to these conditions of sale and the placing of an order by a buyer (“the Buyer”) will constitute acceptance of these conditions.
These conditions may not be modified or varied unless the Company agrees in writing and the Company will not be deemed to accept any other conditions not waive any of these conditions by failing to object to provisions contained in any purchase order or other communications from the Buyer. No person has authority on behalf of the Company to vary any conditions except by a written variation signed by a director or the company secretary.
Our 30 day money back guarantee
We understand that occasionally our customers may wish to exchange or return an item that they have bought from us. This is fine and we have a no quibble returns policy within 30 days of purchase, provided the item is in a re-saleable condition, (i.e. unused, unmarked, un-assembled and in original unmarked packaging).
Your right to cancel
You can cancel your order before delivery or at any time up to 7 working days after delivery and receive a full refund including the basic / free / included normal delivery cost associated with the goods you ordered. You must advise us in writing by email to confirm you wish to cancel and obtain an RMA Number (Return Material Authorization). You should be aware that where you have taken delivery of goods, you have a duty of care to maintain them in the condition they arrived in, with the original packaging, accessories and documentation as was originally included with the goods.
Please be aware that when you cancel an order you will be responsible for the risk of loss or damage and the cost of returning the goods so that they arrive back with us within 14 days after delivery. You are also responsible under your obligation for a duty of care to ensure that the goods arrive back to us in good condition. If you fail to take care of the goods before they are returned to us, and if this results in damage or deterioration, we will charge you for the reduction in value.
We will do all we can to assist and advise you on how you can return your order in perfect condition and at minimal cost.
Once your order / goods arrive here we will unpack and evaluate them, advise you of any issues, shortages or damage, with the aim of ensuring your refund, less any return cost and agreed deduction for the return condition of the goods, is processed within 30 days of cancellation.
Special order items also include all business products such as Stands and Mobile trolleys, when ordered by consumer customers who deem them suitable for their special needs at home, or in other uses for which they purchase them. Consumers should be aware that these items are often particularly heavy, bulky and can be very expensive to return ship.
Where customers have any issues with these products, we are always willing to discuss those issues and will endeavour to always find solutions that are agreeable to that customer.
Making A Purchase
Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' button and you then fill out the address details that we need to be able to complete the order.
When the order is placed on our website, you will be able to make your payment using are fully Secure Online Payment facility, provided by the PayPal Secure payment service where you can either use your PayPal account, or just process the payment using your credit or debit card.
This Secure Payment site will securely handle your credit card details. When you use this Secure Payment service, BIke Pure does not receive your card details and no credit card details are stored anywhere by us.
If you have a PayPal account, you can use this to pay for goods that you purchase from us.
We accept most credit & debit cards for payment. Currently, we ship to all countries and accept payment in a variety of currencies, simply select your chosen currency at the top of the page. Due to Bike Pure having locations and stock in both the UK and Australia, on occasion items destined for the UK will be despatched from Australia should that item be out of stock and visa versa. We shall endeavour to fulfil all shipping orders within 10 working days maximum.
When you receive an Acknowledgement email of your order, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an Order Confirmation and Shipping email. Your full invoice will usually be attached to the goods, or we can email this to you if you request it. We have included this term to protect us in case that a mistake has been made in pricing, or we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the unlikely situation of our price being incorrect, we will always contact you by phone to discuss any adjustment necessary. In the unlikely event of an item being unavailable, we will contact you to discuss any delay and may offer you an alternative similar product, but if we offer you an alternative that is not agreeable, or if any delivery delay is unacceptable to you, we will of course cancel your order and fully refund any payment received.
Paypal Website Payments
A trusted payment system, you can either pay by using your PayPal account or by a credit / debit card. PayPal accepts the following cards: - Master card, Maestro, Visa, American Express, Solo, Delta and Electron.
PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Once your information reaches PayPal, it resides on a server that is heavily guarded both physically and electronically. Their servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.
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